JudgmentSignals

Feedback and Repair

The Missed Deliverable

  1. Situation
  2. Decision
  3. Confidence
  4. Consequence
  5. Feedback

Stage 1 · The handoff that didn't come

A teammate on a partner team committed to deliver an API contract by Monday so your team could integrate. It's Wednesday, nothing came, and your two engineers are blocked. This is the second time this quarter. They're generally well-regarded and you'll work with them for a long time.

What's at stake

Say nothing and the pattern repeats and your team pays. Come in hot and you damage a long-term working relationship over a fixable problem.

StakeholdersEngineeringProductLeadership
Your team is blocked now; sprint ends Friday